Tutorials & Tips - How to use Manager Portal

How to use Manager Portal

What is the Manager Portal?

Running a business can be complex. That’s why we have created the Manager Portal, an easy, efficient tool to help you manage your business performance and take action for growth.

The Manager Portal is organized into three big sections. Keep reading to learn what each section offers.

Section 1: Monitor your performance

Dashboard: Get a quick overview of key business metrics.
Performance: Analyze your operational performance, including sales, operations, and customer metrics.
Order History: Review past orders, and filter by order status, type, payment method, and operational issues.
Reviews: View customer ratings and reviews.
Top Performer: Improve your performance level to unlock various benefits.

Section 2: Grow your business

Advertising: Create and manage ads to increase store visibility.
Promotions: Set up and manage promotions to boost sales.

Section 3: Manage your business

Glovo Store: Access a direct link to order supplies for your delivery business.
Menu: Add, remove, or update your product photos, descriptions, prices, and categories. Also, you can add packaging costs and nutritional information, including allergens, nutritional facts, and dietary tags, to each product.
Opening Times: Update your store’s hours, including special schedules.
Knowledge Center: Access updated guides and relevant information.
Settings: Manage your contact details and restrict access to certain sections or stores within your account.

How to log in to the Manager Portal

👉 New Glovo partner

After your store is created in our system, you will receive an email inviting you to create a password to access the Manager Portal.

To log in for the first time, follow these steps:

Check your email inbox for an email from us, with the subject “Welcome to the Manager Portal”.
In the email, click on the “Create password” button. This will redirect you to the Manager Portal page, where you can create a new password for your account.
You should now be able to log in to the Manager Portal, with your email and the new password you created.

If for any reason you are not able to log in, reach out to our support team.

👉 Existing Glovo partner

Log in to the new Manager Portal with your current email and password. If you’ve forgotten your password, simply click the “Forgot password?” button to recover it.

If you still can’t access the portal, please contact our support team.

How to contact support in the Manager Portal

For most questions, the Manager Portal already has answers! Click on the “Help” button in the top right corner to access a list of potential issues.

Choose what your issue is related to.
To help you navigate the tool better, we’ll suggest possible solutions based on the category you choose.
We will also recommend articles from the “Knowledge Center” section to help you find the best answer in one of the guides.
In other cases, a form will appear requesting the information for our support team to provide a relevant solution.

📝 Note: To track responses, go to the “Inbox” in your “Help” section. You won’t receive an email when you receive a new response, so make sure to check the “Inbox” often.