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Helping you to deliver exceptional service to customers and getting credit for it!
Our Top Performers program is designed to recognize and reward partners who consistently deliver high-quality service and to help those who might need some guidance to improve their current performance.
We showcase Top Performers in dedicated sections when customers browse the app, such as carousels and widgets.
Awarded stores will receive a special badge as a symbol that their store is one of the best.This is a sign of exceptional service that helps increase credibility and trust from customers.
When customers see the Top Performer badge, they know they are in good hands.This increases their loyalty, potentially leading to more orders.
Joining our Top Performer program is straightforward and there is no enrollment process. All Partners are evaluated and they are automatically awarded the status when they reach the goal. Keep reading to know what metrics we use to evaluate Top Performers
Are you already a Partner? Log in now to check your Top Performer status.
It’s the number of successfully delivered orders. It does not include orders that were cancelled. The minimum number of orders to qualify for the program is 20.
It’s the rating that your customers see on Glovo. The minimum rating to qualify for the program is 90%.
It's the percentage of cancelled orders that your store could have avoided. It does not include cancellations that were caused by Glovo or a customer. The minimum rate of cancelled orders to qualify for the program is 1%.
It’s the average time couriers have to wait at your store after the estimated preparation time passes. We don’t count the time couriers wait when they arrive early. The minimum average to qualify for the program is 4 minutes.
It’s the percentage of orders that customers reported to have wrong or missing products, items, or ingredients. It does not include reports that we identify as fraudulent. The minimum percentage to qualify for the program is 1.5%.
Yes, we offer visibility and support to all of our partners, regardless of whether they qualify for the Top Performer program or not. Check the Manager Portal performance or the Tutorial & Tips page for more information.
The Top Performer status is awarded each month based on the performance from the previous month. For example, if you reach the goals set for each metric for April, you will earn the Top Performer status for May, until the end of the month. This cycle repeats every month.
At the moment, only food partners that use Glovo´s fleet of couriers are eligible for the program. We will be working on expanding the program’s reach in the future.
You can check your progress in the Top Performer section in the Manager Portal .