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Depending on the device you are using, here are the steps you need to take:
1. Sunmi device –> The GoDroid app will appear automatically. You need to click on the new app, and you will be logged in.
2. Other Android devices –> You will receive an email with your new login email address on the day of the transition to GoDroid. Download the app by following this link, set a password, and log in to the app.
📝 Note: Make sure to have at least 500 MB of memory on your device to be able to use the GoDroid app. For example, you can delete a Google Chrome application, by selecting “Settings → App→ Google Chrome → Uninstall”.
3. Other non-Android devices: GoDroid works only on an Android device, so make sure to have one before the launch of the app or contact our support team to receive Glovo’s Sunmi device.
If you encounter any issues with the login, call our support team, or send a message through the “Help” section of your Manager Portal, and they will help you.
Once you have logged into the GoDroid app, refer to this article to learn how to use this platform.
Remember that you need to have at least 500 MB of memory on your device to be able to use the GoDroid app. After you check it and you do have enough storage space but the app is still not there, please call our support team, or send us a message through the “Help” section in the Manager Portal. Make sure to prepare the serial number of your Glovo device that you will find on the back next to the barcode.
If you use the Sunmi device, the GoDroid app will appear automatically. You just need to click on the new app, and you will be logged in.
If you have any other Android device, you can download the app by following this link.
The GoDroid app was designed specifically for Android users to ensure the best features and functionalities.
If you don’t have an Android device to use the GoDroid app, reach out to your account manager or our support team through the “Help” section of your Manager Portal. They will guide you through the available alternatives and organize a delivery of Glovo’s Sumni device to connect to the new app.
You will receive an email with your new login email address on the day of the transition to GoDroid. Make sure to set a password that you will remember, otherwise, you would need to reset the password again.
If you haven’t received the email with the credentials or forgot them, call our support team, or send a message through the “Help” section of your Manager Portal.
There are multiple reasons why your Glovo Sunmi device or GoDroid may not be working. Here is what you can do:
If none of it works, call our support team, or send a message through the “Help” section of your Manager Portal.
When you use GoDroid from Glovo’s Sunmi device, you don’t need to log in or log out of the app. If your device is not working for some reason, please call our support team, or send us a message through the “Help” section in the Manager Portal. Our support team will give you credentials to log in from another Android device.