NGGoDroid
GoDroid is the Android application used by Glovo partners to manage orders and their daily activities. This app has replaced the Orders app to ensure a better user experience.
How to use GoDroidGoDroid is the Android application used by Glovo partners to manage orders and their daily activities. This app has replaced the Orders app to ensure a better user experience.
GoDroid has much more room for improving the working experience of Glovo partners.
The app runs more smoothly.
GoDroid has a lot of product features for Glovo partners that we will be testing soon.
Since GoDroid is an exclusively Android application, here is how you can access it:
Sunmi device: The GoDroid app will appear automatically. You need to click on the new app, and you will be logged in.
Other Android devices: You will receive an email with your new login email address on the day of the transition to GoDroid. Download the app by following this link, set a password, and log in to the app.
📝 Note: Make sure to have at least 500 MB of memory on your device to be able to use the GoDroid app. For example, you can delete a Google Chrome application, by selecting “Settings → App→ Google Chrome → Uninstall”.
When you first log in to GoDroid, make sure to manually allow access to calls and the device location. It is important for the app to run smoothly and without failures.
If you encounter any issues with login to GoDroid, here is what you can try:
Make sure your device with the app is connected to WiFi.
Restart the device by pressing and holding down the power and volume-up buttons simultaneously until the device turns off. Then press the power button once more to turn the device on.
Make sure that you have the latest version of the app.
If you still have issues with logging in, check the FAQs here. And if you still haven’t found the answer, contact our support team.
If you need help, our support team will be ready to assist you. Choose the option that fits your issue:
For live orders or app/device issues:
Other questions?
Tap the menu icon (three horizontal lines) on the left-side panel
Select the “Help Center” section.
Click “Open support center”.
Select “Help with ongoing order” or “App or Device issues”.
Tap “Start chat”.
💡 If you choose a past order, you will be guided to send a message through the Manager Portal.
10 minutes before each scheduled opening hour, you will see a reminder to open your store to start receiving orders from Glovo customers.
👉 If you want to change your opening hours, click on the store icon at the top of the screen and press “Edit”.
👉 If you want to temporarily change your availability status, click on the status of your store and choose between “Set to busy (30 mins)” and “Close for the day”.
📝 Note: When choosing any of these options, your already accepted orders won’t be cancelled to ensure the best customer experience. Make sure to prepare and hand them to couriers.
After you are ready to reopen your store, click again on the store status button.
👉 When you receive a new order, you will hear a sound notification and see a pop-up notification to start accepting orders.
👉 In the “New” section, click on the order to see its details, and click on the “Accept Order” button. If you are using the Sunmi device, after clicking this button, the receipt will be printed automatically.
👉 When the order is prepared, click on the order in the “Accepted” section and press the “Ready for delivery” button. This way you can avoid courier delays in order delivery.
To ensure the smooth delivery of the order to a customer, a courier also needs to accept orders in their app. Before they do it and start their ride to your store, you can change the preparation time of the order. This way you can avoid couriers waiting at your store to pick up the order.
Click on the order and then click on the estimated pickup time in the top right corner.
Adjust the preparation time of the order by adding or removing minutes.
After saving, you will see the updated courier arrival time.
If you receive a new order and then realize that you run out of a product that has just been ordered by a customer, you can modify this order and offer an alternative product to the customer.
Click on the new order and choose the “Modify” button in the top right corner.
Select the product you want to change and click on “Continue”.
When you see a screen of the customer’s name and phone number, call them to verify if they want to proceed with the order without an unavailable product or offer them a similar product in replacement.
Choose the action you want to take:
“Replace item”: Select the replacement product(s) agreed upon with the customer.
“Continue without replacement”: The order is automatically updated, simply re-print the ticket and start preparing it.
“Decline the order”.
If you choose to replace the item or continue without replacement the order will be updated and marked as “Accepted”.
🚨 To avoid orders with unavailable products and ensure a smooth customer experience, make sure to deactivate the unavailable products in the “Menu” section.
Go to the “Menu” section of your GoDroid app where you will see the availability of your products.
Search for products using a search bar.
Click on the product you want to deactivate and change its status between “Unavailable today” or “Unavailable indefinitely”.
To ensure that you remember to activate the unavailable items, the app will send you reminders to check the unavailable items. You must keep your menu up to date to avoid cancellations that are proven to be the worst customer experience.
If you want to add a new product or change prices, you can do it from the “Menu” section in your Manager Portal.
If for any reason you can’t deliver an order, you can decline it without contacting our support team.
Click on the three dots at the top right corner, then, select “Decline”.
Choose a reason for declining. You will have these options: “Vendor closed”, “Too busy” and “Item unavailable”.
In case of the “Item unavailable” reason, you will see another window encouraging you to contact the customer and offer them a similar product in replacement, or give them the option to receive the order without the unavailable item.
We highly encourage you to try to save the order before cancelling it to keep your customers happy. Saving orders lets you meet customer needs better which helps to keep them satisfied and trusting in our service.
In the “Recent orders” section, you can see cancelled and completed orders from today and yesterday.
When you click on each order, here is what you can do:
See customer’s information, list of products, and total payment of the order.
See a cancellation reason.
Reprint a ticket.
If you want to see older orders, you need to log in to your Manager Portal and go to the “Order history” section.